Brian Naughton

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Top Stories by Brian Naughton

The ability to rapidly assemble new shorter-life services will be the key differentiator for telecommunications service providers (SPs) striving to beat out cable, entertainment, and Internet companies as they encroach on each other's customer base. SOA and BPM offer potential solutions to this critical issue by bringing levels of business agility and responsiveness hitherto unseen in the IT environs of SPs. As the lines blurred among telecom, entertainment, retail, and Internet domains, SPs were forced to seriously consider the state of their networks. Now with the network in place, SPs are instead considering how they can increase operational speed and responsiveness to customer demands. The realization in hotly contested triple- and quad-play markets is that SPs must in fact become customer service providers (CSPs). They must make the transition from me-too serv... (more)